Return & Refund Policy
15-Day Return Window
You have 15 days from the date you receive your order to request a return. To be eligible, the item must be in its original condition—unused, with all tags attached and in the original packaging—and accompanied by your receipt or proof of purchase.
How to Initiate a Return
Before returning any item, please contact us at ModaCiel@aol.com. Once your return request is approved, we’ll provide a return shipping label along with step-by-step instructions on where and how to send your package. Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, notify us immediately so we can promptly address the issue. We aim to resolve such cases quickly in line with our shipping partners’ guidelines.
Non-Returnable Items
Certain products can’t be returned, including perishable goods, custom or personalized items, personal care products, hazardous materials, and flammable liquids or gases. Additionally, sale items and gift cards are not eligible for return. If you’re unsure about a specific item, please get in touch with us.
Exchanges
If you’d like to exchange an item, please return the original product following the steps above. Once your return is approved, you can place a new order for the desired item.
European Union Cooling-Off Period
For customers within the European Union, you have a statutory 14-day period to cancel or return your order for any reason. The item must be returned in the same condition as received, with tags and original packaging intact.
Refunds
After we receive and inspect your return, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund. If you do not see your refund after 15 business days, please contact us at ModaCiel@aol.com.